1.Product Security

1.1.Product quality assurance

Our factory has been engaged in the design, production, and manufacturing of magnet products since 2010. We have been supplying our products to customers in the USA, Japan, Korea, and Germany. Additionally, we hold ISO9001 and SGS certificates, which serve as proof of our commitment to quality. Prior to shipment, we conduct a thorough product quality inspection and provide a report to the customer. Furthermore, if requested, we can also provide a Material Safety Data Sheet along with the product during delivery.

1.2.Custom product warranty policy

Upon receipt of your customized drawings, our team of engineers will conduct a thorough feasibility evaluation of the product. We will then promptly and transparently communicate the results of this evaluation to you. Our ultimate goal is to produce a product that will effectively meet your needs, rather than a mere magnet accessory that may not be of any use to you. In the past, we have encountered similar situations and have provided full refunds to our customers prior to incurring any production costs.

Customized products are manufactured precisely according to your specifications. In the event that the production does not meet our high standards, we take full responsibility for rework and repair. We will promptly notify the customer of any design defects within our capabilities. However, if the defect is caused by your design, we cannot assume any responsibility.

1.3.Product Warranty Policy

The specifications and dimensions of our standard products are accurately stated on our website or in our correspondence. In the event that these products are damaged within three months of purchase under normal use and conditions, we will provide repair parts at no cost to you, provided that you can provide proof of damage.

Evidence of damage may take the form of video, written description, or photographic documentation, provided that it accurately conveys the issue with the product. Upon receipt of such evidence, we will provide the necessary parts to repair your equipment at no cost to you.

2.Transaction Security

For customers who trade for the first time, they can choose to use alibaba trade assurance for transactions.

The ccmagnetics team will empathize with customers' concerns. For trading partners who are trading for the first time, some buyers may be worried about transaction security. By supporting alibaba trade assurance, we can dispel buyers' concerns about transaction security.

However, since ccmagnetics is an original factory seller, profits are slim. Alibaba trade assurance is not free for sellers. Therefore, when the total amount of a single order is less than us$2,000, using alibaba trade assurance requires the buyer to pay an additional us$100 handling fee.

3.Customer Information Security

3.1.Customer Information Security

We assure you that we will safeguard your personal information with the highest level of data privacy and security.

We aim to provide you with reassurance that your personal information is being securely protected. This includes all email records generated during the process of communicating with us, customer personal and company information, as well as contract content. We will maintain strict confidentiality of this information.

3.2.SSL infomation Security

At the technical level of our website, we utilize SSL encryption to maximize our information technology capabilities and protect your privacy. For more information, please refer to our Privacy Policy.

What is SSL/TLS?

Secure Sockets Layer (SSL), now known as Transport Layer Security (TLS), is the standard security technology used to create an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. SSL/TLS is utilized by millions of websites worldwide to secure internet transactions between the server and the customer.