How to order with CCmagnetics?

How to order with ccmagnetics?

Our process begins when a customer finds and is interested in a CC Magnetics product online.

Step 1-2: Customer Inquiry

The customer contacts a CC Magnetics representative. The representative will then determine if the product is a standard item or a custom-made one.

Custom Products (Steps 3, 5, 6, 8, 9, 10, 11, 12)

  • Design & Quote: For custom products, we can either use the customer's design drawings or create a design based on their needs. We then provide a quote.
  • Customer Decision: If the customer accepts our quote, we will send a Proforma Invoice (PI). If the customer does not accept, we are open to discussing their feedback before they leave.
  • Production & Delivery: Once payment is received, we will confirm the technical details with the customer and begin production. Production usually takes up to 30 days. We then ship the order and look forward to a long-term, trusting partnership.

Standard Products (Steps 4, 6, 8, 9, 11, 12)

  • Quote & Decision: For standard products, we provide a direct quote.
  • Delivery: Once the customer accepts the quote, we will ship the product within 7 days. We aim to build a long-term, trusting relationship with all our customers.

Order Questions

1.Inquiry

Building trust is essential in any business partnership. Here are a few ways we work to ensure your confidence in us:

  • In addition to the client video testimonials on our website, we are a verified member of the Trustpolit platform. This platform requires business owners to verify their passports and company qualifications before they can be certified.

  • We will also be creating a YouTube channel to share videos of our packing and shipping process, providing you with a transparent look at how your order is handled.

  • If you have a branch or representative in China, you are welcome to visit our office and factory in Beijing and Tianjin.

All products sold by CCMagnetics have detailed product specifications listed on their respective product pages. These products are standard offerings. If you require additional customization, please inform us of your specific needs via email. We will promptly assess whether your request can be fulfilled. Our email response time typically does not exceed 24 hours. If we are unable to meet your requirements, we will also promptly inform you.

When you inquire with CCmagnetics, we will collect your country name and zip code to provide you with a quick quote using this information as the default shipping address. The quote includes:
 
1. Product price
2. Magnetic inspection fee
3. Shipping costs
 
The quote typically does not include taxes or customs clearance fees in your location. For the magnetic inspection fee, other companies charge a $50 magnetic inspection fee, while CCmagnetics only charges $39. This fee is mandatory for air shipments. If you use sea, land, or rail transportation, the magnetic inspection fee may vary.
 
Additional Notes:
 
- The quote is valid for 30 days.
- Please note that the final price may vary depending on the exchange rate and other factors.
- We only accept T/T payment methods (bank wire transfer).
- For any questions or concerns, please contact our sales team.
 

2.Payment & Shipping

CCmagnetics accept the following payment methods:

  • TT (Telegraphic Transfer) or 100% Bank Wire Transfer

  • Credit Card Payments (USD and EUR only)

  • Payment via a Shipping Agent

  • Bank Letter of Credit (L/C) for orders over $10,000 USD or half a container.

Once we receive your payment, we will immediately begin processing your order. Your shipping date will be calculated from the day we confirm payment.

For orders with a total value less than USD 10,000, we will ship using DAP terms, which stands for "Delivered at Place" or "Door to Door." Our quotes include shipping and handling fees by default. Our partner logistics companies can typically deliver goods to any country in the world. Of course, we can also choose a delivery method according to your specific needs.

For customized products and products that are out of stock: The default delivery time is 30 business days after payment. If our factory does not have a long queue of orders, the delivery time may be earlier than this. For in-stock products: We will ship within 7 business days of receiving your payment.

3.Repair & return

We offer discounts on all our products based on two key factors: volume (the more you order) and loyalty (the more often you reorder). If you are satisfied with your sample and plan to place long-term, bulk orders, we will provide you with a cumulative discount.

For some products with tiered pricing, we also offer prices based on your total cumulative order quantity. This means that if your repeat order quantity moves you into the next price tier, you will get an additional discount.

Complete Accessories and Lifelong Technical Support

Upon receiving your order, you will find all the necessary auxiliary accessories included with your product. We also provide lifelong technical support for our products.

Your Satisfaction, Our Priority

If you are not satisfied with your purchase, please do not hesitate to contact us. For significant issues, we will promptly initiate a return process, send a replacement product, or credit your next order with the amount corresponding to your previous loss.

Returns
 
If the images, videos, or test reports you provide clearly demonstrate that the fault lies with our product, we will initiate the return process.
Due to the special nature of shipping magnetic products, we only support returns to our port for large-scale returns.
For small-scale orders, if there is a major problem with the product, we will resend a new product to you free of charge.
 
Repairs
 
For large-scale orders, we will send an engineer to the site for repair. Our company will bear the travel expenses.
For small-scale orders, we will provide video remote guidance.