1. Delivery

1.1.1 During completion of your order, you will have the opportunity to choose your method of payment.

1.1.3 For orders over $1000, you have the right to choose your logistics provider, and we will usually provide you with a choice between a good service and a low price. The final choice is based on your needs.

1.1.3 takes no responsibility for delayed deliveries due to National Bank Holidays, Acts of Nature (flooding, fire) or disputes and strikes. We will endeavour to dispatch all orders within 72 hours of receiving full payment.(If it is a customized product, the delivery time is subject to our email agreement.) For up to date delivery information please see our Delivery Policy.

1.1.4 By completing an order with us through the website, over the phone with a member of the Sales Team or through any of our 3rd party purchasing channels (such as Alibaba); you agree to inform us of and allow the safe return of any goods that you may receive in error. By signing for any parcels containing goods that are not expected as part of your order and have instead been delivered to you by mistake following your purchase of any goods or services from, you hereby accept to pay any and all costs of said goods should you fail to allow the safe collection or return of the goods in such condition as they were delivered. Failure to pay for or allow the safe return of these goods is viewed as theft and legal action will be taken.

2. Cancellations & Returns

2.1 Cancellations

2.1.1 You may cancel your order at any time but no later than 14 working days after the day you received the goods.(This clause is only applicable to standard products.)

2.1.2 Customized products are not supported for return unless quality problems are found. If you need to return the product, you need to provide supporting documents.

2.1.2 To cancel your order you must notify us by email or phone.

2.1.3 If you have already received your order you must follow our returns policy set out in section 2.2 of this document.

2.2 Returns

2.2.1 We are unable to offer refunds for MADE TO ORDER magnets - this include stock magnets which have been specifically manufactured in large volumes for a customer.

2.1.1 To return your order or part of your order to us you must first seek authority from by phone or email.

2.2.3 Goods not fit for resale because of chips, cracks or contamination will not be accepted or credited.

2.2.4 Goods must be returned at your own cost and a refund will only be made to cover the cost of standard delivery (we will not refund additional charges for premium delivery services).

2.2.5 Goods must be returned in the original packaging material. If you no longer have the original packaging material pack the magnets in a strong container that is at least as large as the original packaging material. Place the magnets in the middle of the packaging container, as far as possible from the sides. Ensure that you enclose a copy of the original invoice so that we may process your refund.

2.2.6 Defective magnets should be returned after receiving an authority to do so via e-mail or telephone and replacement magnets will be sent to you free of charge to replace them.

2.2.7 Returned magnets may be subject to a 25% restocking fee, so a refund will only be 75% of the original price paid.